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Technology
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COR010TL Requisition #
Thanks for your interest in the Senior Service Management Configuration Manager position. Unfortunately this position has been closed but you can search our 709 open jobs by clicking here.
What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:
  • Social communicators, who will positively influence Hilton’s partners and who will communicate effectively at all levels
  • Dedicated, ambitious individual with good time management and attention to detail
  • Experience with ServiceNow CMDB
  • Strong knowledge of CMDB Dashboard
  • Reporting and critical metric creation
  • Experience with process and workflow modeling and business process engineering
  • Self-starters, who take initiative in implementing goals, utilizing analytical skills, and possessing adaptability to change
  • Other duties as assigned

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Five (5) years of experience in Technology or related field
  • Two (2) years of experience with ServiceNow
  • Fundamental understanding of ITSM and ITIL principles
  • Experience building CMDB via Discovery
  • Knowledge of Service Mapping

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor’s Degree OR Associate’s Degree plus six (6) years of Technology experience OR High School Diploma/GED plus twelve (12) years of Technology related experience
  • Seven (7) years of experience in Technology or related field
  • Five (5) years of experience with ServiceNow
  • IT Infrastructure Library (ITIL) Certification
What will it be like to work for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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